(28th October 2020) – World Trustmark and trade Alliance (WTA) official website had been softly launched with the fresh outlook since September 2020. New contents and categories are introduced together with WTA’s mission, vision, guidelines, and networking. Members and partners have expressed high recognition of the new content and outlook on the users’ surveys. The online survey was also revealed their expectations in the digital transformation era. For further analysis on the survey result as well as the next plan of WTA after the new normal, they will be exposed during the upcoming annual conference (virtual event) which expected to hold in December 2020.
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1st Global Online Scam Summit
(6th October 2020) – The world has seen a massive increase in the number of online scams due to the Corona Crisis.
Goal of the 1st Global Online Scam Summit (GOSS) is to let Consumer Protection Agencies, Law Enforcement Bureaus, Governments, NGOs and Commercial Organizations work together to fight online fraud more effectively on a global scale by sharing insights, knowledge and data.
For more information, please visit https://on.lenos.com/antiphishing/1stglobalonlinescamsummit/.
Ecommerce World Virtual Summit 2020
(5th October 2020, Hong Kong) – The Ecommerce World Summit has been an annual industry event for the past few years and becoming great influence to the industry. The Summit is organized by Hong Kong Federation of E-Commerce and supported by our honorable industry leaders from China, USA, Russia, Japan, Singapore, Korea…etc. Each year, the event attracted over 600 guests from Banking & finance, Retail, IT, Hospitality…etc. Every year we have selected difference country in Asia for hosting the event, and in view of current social pandemics, the event is now change to a virtual format for 2020.
For more information, please visit https://hkfec.org/ecommerce-world-2020-registration/.
To register the event, please visit https://hkfec.org/event-registration-form/.
The rise of subscription helpdesk scams
(June 4, 2020) Jorij Abraham, Managing Director of the Ecommerce Foundation, talks about what subscription helpdesk scams imply and why they must not be ignored
Scamadviser.com – an online algorithm to identify fraudulent online activities – often gets emails from consumers who ask ‘Why was my credit card charged?’, while many of the 2,5 million monthly visitors report websites which have charged their credit card of which they have never heard before (let alone visited). Lots of complaints refer to websites that offer services named:
- Billing support and assistance;
- Cancelling your subscription or membership;
- Dispute resolution and chargeback prevention.
Everything on these websites is focused on preventing consumers from doing a chargeback but instead ‘help’ them to unsubscribe from an (unknown) subscription. Hence the name ‘subscription helpdesks’.
Who are behind these subscription helpdesks? Read More…
Stronger and Further Together in The New Normal
April 24, 2020
Dear distinguished WTA members, partners and friends
Greetings with blessings.
We are heartedly thankful for response from Europe E-Commerce Foundation, ODR-Room Network, Thailand Partner in Textile industry and US Acxiom to support our advocate for Trust, Fair and Connecting digital trading against COVID-19. They are not only sponsoring medical masks and Infrared Forehead Thermometer (though the delivery were unluckily blocked by bans of medical supplies’ exporting), but also record videos for international webinar hosted by EBS on May 13th. We also gratefully received positive feedbacks from members and partners in Hongkong, Malaysia, Philippine, Singapore…etc.
Along with the global outbreaks of COVID-19, we would like to remain actions to sustain principles of Trusted merchants, Fair transactional framework and Connecting collaborations to overcome the challenges of downward economics, struggling business operations and consumers’ confidence.
At this critical moment of epidemic, we plan to assist WTA members and partners to keep communications on updating activities, products and service periodically. We understand only with continuous support to each other, we will be stronger and further together as a valuable global village and trusted network.
May you all stay healthy and confident in the New Normal.
Sincerely,
WTA Vice Chairperson
Mandai Eiichiro
WTA Honorary Vice Chairperson
Professor Zhang Ping
WTA Chairperson
DR. JJ Pan