Members

(5th October 2020, Hong Kong) – The Ecommerce World Summit has been an annual industry event for the past few years and becoming great influence to the industry. The Summit is organized by Hong Kong Federation of E-Commerce and supported by our honorable industry leaders from China, USA, Russia, Japan, Singapore, Korea…etc. Each year, the event attracted over 600 guests from Banking & finance, Retail, IT, Hospitality…etc. Every year we have selected difference country in Asia for hosting the event, and in view of current social pandemics, the event is now change to a virtual format for 2020.

For more information, please visit https://hkfec.org/ecommerce-world-2020-registration/.
To register the event, please visit https://hkfec.org/event-registration-form/.

(June 4, 2020) Jorij Abraham, Managing Director of the Ecommerce Foundation, talks about what subscription helpdesk scams imply and why they must not be ignored

Scamadviser.com – an online algorithm to identify fraudulent online activities – often gets emails from consumers who ask ‘Why was my credit card charged?’, while many of the 2,5 million monthly visitors report websites which have charged their credit card of which they have never heard before (let alone visited). Lots of complaints refer to websites that offer services named:

• Billing support and assistance;
• Cancelling your subscription or membership;
• Dispute resolution and chargeback prevention.

Everything on these websites is focused on preventing consumers from doing a chargeback but instead ‘help’ them to unsubscribe from an (unknown) subscription. Hence the name ‘subscription helpdesks’.

Who are behind these subscription helpdesks? Read More…

HKFEC to Help Hong Kong Companies to Leverage E-Commerce During the Business Impact from COVID-19 Outbreak

(16th March 2020, Hong Kong) – Under the impacts brought by COVID-19, all industries in HK are severely affected. Retail sales have been dropping from last year, and the decreasing trend can hardly be retreated before the 2nd quarter of 2020. Some organizations even predict there will be a large-scale shake-out. Therefore, Hong Kong Federation of E-commerce (HKFEC) will assist all enterprises to develop online business, hopefully to overcome the current economic difficulties with the public together.

As the coronavirus epidemic is unsparing, citizens tend to go out less, while enterprises can hardly arrange staff to offices or marketplaces, digital transformation seems to be the only way out of the current situation. Service industries, such as banking, insurance and accounting, can use different tools to help remote working; retail industries can consider developing e-shops to strengthen digital marketing, attracting new customers and increasing income diversity. However, digital transformation may sound easy, but the whole process from establishment to operation, it can be very different from traditional retail and thus much effort is required. Therefore, HKFEC would like to gather their experts and members to assist in developing online businesses for people or companies who are keen on doing so. Any parties with such need are welcome to contact us for free consultation. In the meantime, we also welcome capable digital experts to volunteer their services, resources and tools for people or SMEs who need help in transforming their business onto Internet or kick starting their online business.

Read more…

HONG KONG, May 24, 2019 /PRNewswire/ — Hong Kong Federation of E-Commerce (HKFEC) reached a strategic cooperation agreement with Dowsure Technologies Co., Ltd. (Dowsure) to integrate blockchain technology and consumer insurance to Hong Kong Trust Mark, and to build a trustworthy cross-border e-commerce environment for Hong Kong retailers, at the conference held at Trade & Industry Department (TID)’s Support and Consultation Centre for SMEs today.

Hong Kong Trust Mark was launched by the Federation in 2016 to tackle disputes raised on IP rights, integrity, trust over marketplaces, and to strengthen confidence level for all people shop online with Hong Kong merchants. The trust mark scheme was launched to provide guidance and assistance for Hong Kong online merchants over domestic and cross-border trade. In 2019, there are over 1,000 online merchants using Hong Kong Trustmark to provide a product guarantee to consumers. To further enhance the scheme and provide immediate protection to consumer, HKFEC has formed a strategic partnership with Dowsure Technologies to provide insurance service by well-known insurance companies such as, China Insurance, PICC, CPIC…etc., over Blockchain technology to further protect consumers and sellers from unnecessary loss or damage occurred in every online transaction. Read More…