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The rise of subscription helpdesk scams

You are here: Home / Members / The rise of subscription helpdesk scams

(June 4, 2020) Jorij Abraham, Managing Director of the Ecommerce Foundation, talks about what subscription helpdesk scams imply and why they must not be ignored

Scamadviser.com – an online algorithm to identify fraudulent online activities – often gets emails from consumers who ask ‘Why was my credit card charged?’, while many of the 2,5 million monthly visitors report websites which have charged their credit card of which they have never heard before (let alone visited). Lots of complaints refer to websites that offer services named:

  • Billing support and assistance;
  • Cancelling your subscription or membership;
  • Dispute resolution and chargeback prevention.

Everything on these websites is focused on preventing consumers from doing a chargeback but instead ‘help’ them to unsubscribe from an (unknown) subscription. Hence the name ‘subscription helpdesks’.

Who are behind these subscription helpdesks? Read More…

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